These terms govern use of Lunexa Elder Care. They are written for a product that helps organize family care, not for medical treatment, emergency dispatch, or professional advice.
You are responsible for the information you enter, the people you invite, the exports you create, and the choices you make about account, backup, emergency card, and sharing features. Use the app only for lawful family caregiving and personal organization purposes.
Lunexa Elder Care does not provide medical advice, diagnosis, treatment, clinical monitoring, medication instructions, emergency dispatch, insurance advice, legal advice, or financial advice. Always consult qualified professionals for medical, legal, financial, insurance, or emergency decisions.
The emergency card is a readiness aid, not an emergency response service. It may be unavailable if the device is lost, out of battery, damaged, locked by the operating system, missing data, or not with the elder. In an emergency, contact local emergency services.
You are responsible for keeping your device, PIN, recovery material, account credentials, and trusted devices secure. Lunexa cannot recover information that is protected only by credentials, recovery material, or devices you lose and that the app is not technically able to restore.
Paid features may be sold as Premium, lifetime, or Family Plus products through Apple App Store, Google Play, and RevenueCat. Billing, cancellation, refunds, taxes, trials, and renewal handling follow the applicable store terms unless Lunexa is legally required to do otherwise.
Encrypted cloud backup is optional and requires account-backed services. Backup availability can depend on network access, entitlement status, provider availability, quotas, app version, and correct recovery information. You should keep your own records and not rely on cloud backup as the only copy of critical care information.
Do not use Lunexa to harass, surveil, exploit, impersonate, upload unlawful material, attempt unauthorized access, interfere with service operations, reverse engineer protected service behavior, or share another person's sensitive information without appropriate authority.
Features may change as the product evolves. Some features may be unavailable by platform, country, entitlement, app version, account state, or provider availability. Lunexa may update these terms and the website as the service changes.
To the maximum extent allowed by law, Lunexa Labs is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, missed reminders, unavailable backups, emergency-card unavailability, or decisions made based on app content.
Questions about these terms can be sent to support@lunexaeldercare.com.
